At Aquaphorus, we want every customer to feel confident when shopping with us. Aquaphorus is a retailer offering Aquaphor products and is independently operated by ALTCASANDRAPINKNEY LLC. We are not the official Aquaphor brand website, manufacturer, or brand owner. Our return policy is designed to provide a straightforward and reasonable process for customers who need to return eligible products purchased through our store.

Customers may request a return for eligible products within 30 days of the date the order was delivered. To qualify for a return, the item should generally be unused, unopened, and in its original condition and packaging. Products that have been opened, used, altered, damaged after delivery, or returned without their original packaging may not qualify for a refund. Certain products may also be excluded from return eligibility when a return is not appropriate because of hygiene, health, safety, or product-condition considerations.

Before sending any product back, customers should contact Aquaphorus customer service and provide the order information, the name of the product, and a brief explanation of the reason for the return. Customers should not send merchandise to an address that has not been confirmed by our customer service team. After reviewing the request, we will provide instructions regarding whether the item is eligible for return and where it should be sent.

If an item arrives damaged, defective, incorrect, or materially different from what was ordered, customers should contact us as soon as reasonably possible after receiving the shipment. We may request photographs or other information to help us evaluate the issue. When the problem is attributable to an error in fulfillment or damage that occurred during shipping, we will review the situation and, when appropriate, provide a replacement, refund, or another suitable resolution.

For returns based on a change of mind, ordering the wrong item, no longer needing the product, or similar reasons unrelated to an error on our part, the customer may be responsible for return shipping costs. The original shipping charge, if any, may not be refundable unless the return is the result of an error, defective merchandise, or another circumstance for which Aquaphorus is responsible. We recommend using a trackable shipping service when returning an item, since Aquaphorus cannot be responsible for merchandise that is lost while being returned by the customer.

Once a returned product is received, it will be inspected to determine whether it meets the applicable return requirements. Approval of a refund is based on the condition of the merchandise and the circumstances of the return. If the return is approved, the refund will generally be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution, and it may take additional business days for the refunded amount to appear in the customer’s account.

If a returned item does not meet the applicable eligibility requirements, we may decline the refund or contact the customer to discuss the available options. Products sent back without prior authorization may experience delays in processing and may not be accepted. Customers are encouraged to contact us before shipping any merchandise so that we can provide the appropriate return instructions.

Refunds do not necessarily include costs associated with expedited delivery, special shipping services, or other optional services selected at checkout. Where applicable, any promotional discount, coupon, bundle offer, or other price adjustment may affect the amount of a refund. If an order was purchased as part of a promotion, the refund amount may be adjusted according to the terms of that promotion.

If you believe you have received an incorrect item or your order has another fulfillment issue, please contact us promptly so we can investigate and work toward an appropriate solution. We aim to handle return requests fairly and efficiently while maintaining product quality and customer satisfaction.

For questions about returns, refunds, exchanges, or an existing order, please contact Aquaphorus customer service at aquaphorusretailer@gmail.com. You may also reach us by telephone at +1 445 579 9986 or by mail at 1697 MARKET WAY APT 101, DELTA, CO 81416.

Aquaphorus operates as an independent retailer of Aquaphor products under ALTCASANDRAPINKNEY LLC. The use of the Aquaphor name in connection with products offered for sale does not mean that Aquaphorus is the official Aquaphor website or that it is owned, operated, sponsored, or endorsed by the Aquaphor brand or its manufacturer. Product availability, packaging, and other details may vary according to inventory and supplier availability.

This return policy applies to purchases made through Aquaphorus and may be updated when necessary to reflect changes to our business practices, applicable requirements, or customer service procedures. The version of the policy applicable to an order is generally the version in effect at the time the purchase was made, subject to applicable law. By purchasing through Aquaphorus, customers acknowledge that Aquaphorus is an independent retailer and agree to follow the applicable return procedures described in this policy.